# SignalDesk

> Turn support tickets into shipped features.

## What is SignalDesk?

SignalDesk is an AI-powered product intelligence platform that transforms support ticket exports into prioritized product themes, structured PRDs (Product Requirements Documents), and engineering-ready tickets for Linear and Jira.

## Who is it for?

Product managers, product leaders, and engineering teams who want to systematically convert customer support data into actionable product work. SignalDesk is designed for teams receiving 100–10,000+ support tickets and need to identify patterns, prioritize themes, and generate implementation-ready documentation.

## How does it work?

1. Upload a CSV export of support tickets from any helpdesk (Zendesk, Intercom, Freshdesk, etc.)
2. SignalDesk uses AI to generate embeddings and cluster tickets into product themes
3. Each theme gets a structured 10-section PRD with impact scores and readiness ratings
4. PRDs are broken into Epic + Issues ticket sets ready for export to Linear or Jira
5. A Knowledge Graph connects themes, components, teams, and signals across uploads

## Key features

- AI-powered ticket clustering with cosine similarity analysis
- 10-section PRD generation with story readiness scoring
- Linear and Jira integration for one-click ticket export
- Product Brain (OrgContext) for organization-aware AI outputs
- Knowledge Graph for cross-upload intelligence
- Multi-provider AI support (OpenAI, Gemini, Claude, Kimi)
- Reasoning Engine for deep signal analysis
- Portfolio Intelligence briefings

## Links

- Homepage: https://signal-desks.com
- Demo: https://signal-desks.com/demo
- Design Partners: https://signal-desks.com/design-partners
- Privacy Policy: https://signal-desks.com/privacy
- Terms of Service: https://signal-desks.com/terms
- Security: https://signal-desks.com/security
- Contact: https://signal-desks.com/contact

## Contact

- General: ccb@signal-desks.com
- Product: psytz@signal-desks.com
- Security: security@signal-desks.com